Refund, cancellation and delivery.

Intellirity sells access to AI security modules for a workspace. Each payment covers one module for 30 days. The price is shown in Indian rupees on the pricing page before checkout. There is no automatic charge and no stored card.

This is a digital service. There is no physical shipping. After PayU confirms the payment, the modules are activated against the workspace that started the checkout, normally within seconds. Access is visible in the console. If a confirmed payment has not activated access within 30 minutes, email us with the order id.

You cancel by not renewing. Access continues until the end of the 30-day period you paid for. Nothing renews automatically, so there is no cancellation deadline and no cancellation fee. If you renew early, the new period is added to the existing expiry rather than replacing it.

• — A duplicate or accidental charge for the same module and period.
• — A payment that succeeded but the module was never activated, and we cannot activate it.
• — An unauthorised transaction reported promptly by the account holder.
• — A module that was materially unavailable for the paid period, in proportion to the outage.

Refunds are not automatic for a change of mind after access has been used, or for a period that has already elapsed. Nothing in this policy limits rights that Indian consumer law gives you.

Email security@intellirity.com with the order id, the workspace email and the reason. We acknowledge within two working days and decide within seven. Approved refunds go back to the original payment method through PayU; your bank or UPI provider controls the final posting time, typically 5–10 working days.

If you believe a charge was fraudulent, contact your bank as well; we will cooperate with the dispute. Do not send card numbers or UPI PINs by email.

Billing: security@intellirity.com · all contact channels · terms of service